Xink EU service disruption

Incident Report for Xink

Postmortem

Why it happened
The outage was caused by a disruption to a Microsoft Azure storage service in the West Europe region that our EU service relies on.

What we did
After the Azure service recovered at 17:08 CET, we restarted and scaled up the affected parts of our EU service. Service was fully restored at 17:22 CET and has been stable since.

Effects to be aware of

Some signature changes made by administrators during this window may not have appeared in Outlook straight away.
Signature updates to Google Workspace, Salesforce and Zendesk were delayed during the incident and have run normally since 17:08 CET.

We apologize for the disruption this caused.

Posted Oct 27, 2026 - 21:53 CET

Resolved

What happened
On Tuesday 27 October, between 15:35 and 17:22 CET (14:35 to 16:22 UTC), customers in our EU region could not load their signatures in the Xink Outlook add-in, and automatic signature updates were delayed.

Why it happened
The outage was caused by a disruption to a Microsoft Azure storage service in the West Europe region that our EU service relies on.

What we did
After the Azure service recovered at 17:08 CET, we restarted and scaled up the affected parts of our EU service. Service was fully restored at 17:22 CET and has been stable since.

Effects to be aware of
- Some signature changes made by administrators during this window may not have appeared in Outlook straight away.
- Signature updates to Google Workspace, Salesforce and Zendesk were delayed during the incident and have run normally since 17:08 CET.

We apologize for the disruption this caused.

Posted Oct 27, 2026 - 21:53 CET

Monitoring

Service for EU customers has been restored as of 17:22 CET. The Xink Outlook add-in and automatic signature updates are working normally again.

Between approximately 15:35 and 17:22 CET, customers in our EU region were unable to load signatures in the Xink Outlook add-in, and automatic signature updates were delayed.

The outage was caused by a disruption to a Microsoft Azure storage service in the West Europe region that our EU service relies on. After the Azure service recovered, we restarted and scaled up the affected parts of our EU service.

We are monitoring to make sure everything remains stable. We apologize for the disruption this caused.

Posted Oct 27, 2026 - 17:27 CET

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 27, 2026 - 17:13 CET

Update

Since approximately 15:35 CET, customers in our EU region have been unable to load signatures in the Xink Outlook add-in, and automatic signature updates have been delayed.

The cause is an outage of a Microsoft Azure storage service in the West Europe region that our EU service relies on. The Azure service is responding again, and we are now restoring our EU service.

We apologize for the disruption. Next update within 60 minutes.

Posted Oct 27, 2026 - 17:12 CET

Update

We are continuing to investigate this issue.

Posted Oct 27, 2026 - 17:00 CET

Investigating

We are currently investigating this issue.

Posted Oct 27, 2026 - 16:21 CET

This incident affected: EU Data Centre (Microsoft Azure Cloud) (Outlook Add-in).