Investigating delays in click data reporting

Incident Report for Xink

Resolved

This incident has been resolved.

Posted Apr 02, 2026 - 12:57 CEST

Update

We are continuing to investigate this issue.

Posted Apr 01, 2026 - 12:09 CEST

Investigating

We are currently investigating an issue affecting the performance of click data retrieval for some customers. In certain cases, large volumes of historical data may lead to slower response times or timeouts when accessing click analytics.

The root cause relates to how detailed click data has been stored over many years. As data volumes have grown significantly, this now impacts query performance.

Our team is actively working on a solution that will improve performance while maintaining the level of insight our customers expect. This may include optimizing how older data is stored and accessed.

We will share further updates as we progress.

Posted Apr 01, 2026 - 12:08 CEST

This incident affected: EU Data Centre (Microsoft Azure Cloud) (Campaign Analytics).